Conference Call Servicesconference calling conference calls

With increasing use of the free voice over Internet Protocol (VoIP) software like Skype, MSN and Yahoo, office worker today can not escape the conference call. Be prepared for your first call with these best practices.

Similar to However, unlike face to face conference calls, meetings by telephone.

I have organized my first conference call in 2002 when I connect with colleagues from Argentina, India, Mexico, South Africa, Tokyo, Trinidad and Tobago, the Netherlands, the UK and USA. Due to different time zones, we wished everyone "good morning", "Hello" or "Good evening" at a time!

In addition, underdeveloped telecommunications infrastructure was reaching half the participants through calls had to be disconnected and reconnected.

Funny episodes also occurred when we lost half of appellant's conviction because his train entered in a tunnel or when a person has forgotten to press "Mute" when the color!

Another call multitasking was heard wash dishes or whispered frantically, "No, Dad can not take the train now!

If you are called to join or hold a conference call in brief, here are some best practices for effective meeting with people who can hear but not see.

Before the call

Distribute the agenda at least a few days before the appeal to allow participants to prepare for the meeting. Highlight the sections that are responsible and be prepared to answer questions for them. Write your own questions and leave space for future responses or new shares.

Make sure that part where takes the call is quiet and free of interruptions, since the background noise may prevent the participants to hear what you say.

Moreover, familiarity with the "MUTE", "unmute" and "Help" function. Courtesy is common for participants to hear the debate to press the "Mute" button to create a peaceful environment as possible for the speaker.

During the call

When connected to the call, introduce yourself example of the president.

When you join the call, remember to speak clearly and remember that the participants can not see your language body, such as facial expressions or hand gestures while talking.

Sitting or standing in an upright posture helps to project a clear voice on the phone.

Do not talk too fast. Listening requires more effort and sometimes Participants in long-distance telephone calls may experience a recurrence. If you has its own rhythm, participants can hear better than you and you have less recourse if they stop halfway.

Phonetic Alphabet rel = "Nofollow" href = "http://www.osric.com/chris/phonetic.html"> (http://www.osric.com/chris/phonetic.html) is useful to spell names. In addition, "zero" is clearer than the "oh" when using the number.

Use transition words like first, second, third … "or" first, then then finally … "to help participants to follow his thinking. It can also mean points concerned when they have a question or comment. By participating in the call, based on the language of the meetings:

Attracting attention President

(Dear Mr. President).

Can I have a word?

If I may, I think …

Sorry to interrupt.

Can I come here?

Advising

I'm sure …

I (really) feels …

In my opinion …

To my way of seeing things …

If you ask me …

I tend to think that …

Seek advice from

Do you (really) think that …

(Name of participant), you can get your ticket?

Agree

I totally agree with you.

Exactly!

That's (exactly) what I feel.

I agree with (name participant).

Disagree

Unfortunately, I see it differently.

To some extent I agree you, but …

(I fear) I disagree

Advise and propose

Let's …

We …

Why not …

How / What about …

I suggest / recommend that …

Clarify

Let me clarify …

Have I made this clear?

You know what I am getting?

Allow me this way, a other …

I simply repeat that …

Request for Information

Yes Please, could you …

I want …

Would you mind …

I wonder if you could …

Asking for repetition

I'm afraid I do not understand. Could you repeat what you just said?

I do not understand. Could you repeat that please?

I missed that. Could repeat that please?

Could it work for you again?

Request Details

I do not understand. What you mean?

I'm afraid I do not understand what you are getting into.

Could you explain how this works?

I see what you mean. Can we have more details, please?

Correct information

Sorry, I think you misunderstood what I said.

Sorry, this is not correct.

That's not exactly what I had in mind.

This is not what he meant.

Summarizing

Before concluding today's meeting, let me summarize the main points.

Let me move quickly on major issues of today.

To summarize, …

OK, why not summarize quickly what we did today.

Do I that follow main points?

(The phrases are taken from: http://esl.about.com/od/business speakingskills/a/b_meetphrases_3.htm)

After the call

Consider other actions that are responsible and follow through of them.

Now that you've brushed your conference call technique, call you.

Christine Jalleh is a communications consultant and freelance writer. Also a corporate trainer with a master’s degree in English, Christine knows the what, who, when, where, how and why of communications. Experienced in the non-profit, private and government sectors, Christine has worked with clients from China to Kenya to Argentina to London and New York to reach their target audiences. She blogs at http://christinejalleh.com

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